Software Technical Support
Hardware Technical Support
Questions About Software Shipments
Contacting Development
The Software Support Group
The software group supports the OpenControl, Paragon and HyperKernel software products. Support for Autonet and PowerVIEW is provided by the Hardware Support Group.
By Email
support@Nematron.com
By Phone
(734)-214-2000 ext. 2#
By FAX
(734)-994-8408
Please include an email address and phone number we can use to respond.
Mail and Courier Address
Nematron Corporation
5840 Interface Drive
Ann Arbor, MI 48103
Software Customer Service
If you received a software shipment and believe that it is not correct, call (734)-214-2000, ext. 1#
The Hardware Support Group
The Hardware Support group services all Nematron hardware customers including those using PowerVIEW and hardware
configuration tools. They also provide first line support for Autonet.
By Email
support@Nematron.com
By Phone
(734)-214-2000 ext. 2#
By FAX
(734)-994-8074
Mail and Courier Address
Nematron Corporation
5840 Interface Drive
Ann Arbor, MI 48103
Contacting Development
Occasionally you may need to contact someone in Nematron Software Development. You may even get a call from
a developer to clarify an issue or to hear about an issue first hand. This does not mean that the developer is
now your support contact.
Developers spend most of their time developing and providing backup technical support when necessary. It is important
that your primary support contact remain someone in the support group. Support has the tools and
methods to manage your issues, and they are accustomed to keeping you informed.
Always contact development through technical support, so technical support can get a priority for your issue.
